PRIVACY POLICY
Last updated: June 12, 2025
Richmond Holt operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Richmond Holt is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: contact details (name, address, billing/shipping address, phone number, and email), financial/payment information, account details (username, password, settings), transaction history, communication history with customer support, device/browser/IP details, and usage data.
Personal Information Sources
We may collect information directly from you (e.g., when creating an account or placing an order), automatically (e.g., through cookies and browser activity), from service providers (e.g., payment processors), or from third-party partners.
How We Use Your Personal Information
We use personal information to operate and improve the Services, fulfill your orders, provide customer service, process payments, manage your account, tailor product recommendations, support marketing efforts, send service-related and promotional messages, prevent fraud, and comply with legal obligations.
How We Disclose Personal Information
We may share your information with trusted partners, including Shopify, service providers (e.g., payment processors, analytics providers), marketing partners, logistics/shipping services, affiliates, and legal authorities as required. We do not sell your personal information.
Relationship with Shopify
Our store is hosted on Shopify, which helps power our Services and may collect and process your data across interactions with our site and others powered by Shopify. For full details, visit Shopify’s Privacy Policy or access their Privacy Portal to exercise your rights.
Third-Party Websites and Links
Our Services may link to other websites not operated by us. We are not responsible for their privacy practices. Always review third-party privacy policies before sharing data.
Children’s Data
We do not knowingly collect personal data from children under the age of majority. If you are a parent or guardian and believe your child has submitted data to us, please contact us to request deletion.
Security and Retention
While we use safeguards to protect your data, no system is 100% secure. We retain your personal information only as long as necessary for legal, operational, or service-related reasons.
Your Rights and Choices
Depending on your location, you may have rights such as access, correction, deletion, data portability, objection to processing, or opting out of targeted ads. You may withdraw consent or update communication preferences at any time. Contact us or visit Shopify’s Privacy Portal for additional tools.
Complaints
You may contact us with any privacy concerns. Depending on your location, you may also file a complaint with your local data protection authority.
International Transfers
We may transfer your personal information to countries outside your own. If you are in the EEA or UK, we use Standard Contractual Clauses or equivalent safeguards where required.
Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date will reflect the most recent changes. Please review it regularly for updates.
Contact
If you have any questions or wish to exercise your privacy rights, you can contact us at:
Richmond Holt
Email: support@richmond-holt.com
For the purposes of data protection laws, Richmond Holt is the data controller of your personal information.