RETURN AND REFUND POLICY

At Richmond Holt, we’re dedicated to ensuring you’re fully satisfied with your purchase. Our Return and Refund Policy is designed to make returns straightforward and clear.

Returns

Eligibility for Returns:

Items must be returned within 30 days of the delivery date.
Products must be unused, unwashed, and in their original packaging with all tags attached.
Certain items, such as perishable goods, custom products, and sale items, may not be eligible for return. Check product descriptions for eligibility.

Return Process:

To initiate a return, please contact our customer support team at support@richmond-holt.com with your order number and reason for the return.
We will provide a return authorization number and instructions for the return.
Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

Return Shipping:

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Once we receive your returned item, we will inspect it and inform you of the approval or rejection of your return.
In some situations, customers may be required to return products to our international warehouse. In such cases, the return shipping costs will be the customer’s responsibility, unless the item was damaged or defective upon arrival.

Refunds

Refund Processing:

Approved refunds will be processed within 5–7 business days and issued to the original payment method.
The refund may take additional time to reflect, depending on your payment provider.

Partial Refunds:

In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts due to issues not caused by us.

Non-Refundable Items:

Shipping costs, gift cards, and final sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. For exchanges of the same product, contact us at support@richmond-holt.com.

Return Cost

Restocking fee: No cost
For defective products: No cost
For customer remorse: No cost

Return Method: By Mail

Method to Get the Return Label:

For defective products: Download/Print
For customer remorse: Download/Print

Late or Missing Refunds

If you haven’t received your refund, please:

Check your bank account.
Contact your credit card company, as it may take time for your refund to post.
If you’ve done all of this and still have not received your refund, contact us at support@richmond-holt.com.

Contact Us

Business name: Richmond Holt
📧 Email: support@richmond-holt.com