SHIPPING POLICY

Thank you for choosing Richmond Holt. We’re committed to giving you a smooth, reliable shipping experience from the moment you click “buy” to the moment it lands at your door.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)

  • Orders placed on weekends or public holidays are processed the next business day.

  • Processing delays may occur due to payment issues, incomplete addresses, or peak shopping seasons. We’ll notify you by email if needed.

  • Note: During holidays or sale events, processing may take slightly longer.

Shipping & Delivery

United States

  • Processing Time: 1–3 business days

  • Delivery Time: 7–11 business days

  • Shipping Cost: $5.99 (Free shipping on orders over $100)

International

  • Processing Time: 1–3 business days

  • Delivery Time: 7–15 business days

  • Shipping Cost: $7.99 (Free shipping on orders over $100)

Total Estimated Delivery Time:

  • U.S.: 8–14 business days

  • International: 8–18 business days

Order Cut-Off Time: 5:00 PM EST (New York Time)

Shipping Carriers

We ship using trusted carriers like USPS, UPS, DHL, Canada Post, Royal Mail, Australia Post, and others — all trackable and reliable.

Current Warehouse Update

We’re upgrading to a larger warehouse to better serve you. During this move, some orders may see slight delays. Once the transition is complete, prices may increase, so now is the best time to order.

Sizing Note

To ensure best fit, some items may ship two sizes larger by default. If you'd prefer your exact size, please make sure to specify it clearly during checkout.

Customs, Taxes & Duties

  • International customers are responsible for any customs duties or taxes charged by their country.

  • Richmond Holt is not liable for customs-related delays or fees.

  • For more information, please contact your local customs office.

Order Tracking

  • A tracking link will be emailed once your order ships.

  • Please allow 24–48 hours for tracking to update.

Cancellations

  • Contact us immediately after your order is placed if you need to cancel.

  • Cancellations are not guaranteed once processing has begun.

  • If the item has already shipped, you'll need to follow our return process.

Shipping Issues

  • Lost or stolen packages: If tracking shows “delivered” but you didn’t receive it, please contact the shipping carrier directly to file a claim.

  • Incorrect address: Customers are responsible for providing accurate shipping info. We are not liable for orders shipped to incorrect or incomplete addresses.

Contact Us

Richmond Holt
📧 Email: support@richmond-holt.com
🕒 Customer Service: Monday–Friday, 9:00 AM – 5:00 PM CST
💬 We aim to respond to all messages within 24 hours

Thank you for shopping with us — we appreciate your trust in Richmond Holt.
Your order, delivered with care. 🚚📦